SERVICES

Design

From start to finish we will be by your side during the design phase. Choosing the perfect cabinets, countertops, flooring, and backsplash can be difficult but we will be here to help you to search for exactly what you need to design your dream room.

Installation

With our highly trained staff you can rest easy knowing that your perfectly designed room will be installed with care and precision. We don’t skip any steps in the process. 

Our PROCESS

In order to best assist you and make sure you are highly satisfied, we have a few forms we have you fill out so we can ensure you are getting exactly what you want in your home. If you are having us template and install the piece we have a design sheet, a capital improvement form, and our sales agreement for you to sign. Pick up customers only have a single design sheet to fill out and sign, but we do require a second signature at pick up verifying that everything you had originally singed off on was achieved in the final product.

With our design sheets we walk you through the edging options as well as the corner radius' available so you can choose what is the most comfortable for you. We have examples of each edge available so you can feel what would be going on your countertop. The same goes for the corners, each option has an example so you can test each one before selecting what will eventually be in your home.

Our design sheets also have the sink and faucet options listed so we are sure to install just what you want. We have a number of sink examples hanging up, and a couple of sink and faucets on display in the showroom, so you can see what we offer in house. We also have a number of brochures showing more sinks and faucets we can order for you.

We also go over backsplash options on the design sheet so we can get a more accurate templating and assure you are getting precisely what you want.

Throughout the process of cutting countertops, we use these forms to better understand your project and properly execute each step. Without these forms there's a lot of uncertainty as to what the team needs to complete the project and it helps us better assist you with any questions you may have. With everything written down and confirmed by your signature, our team can more confidently go about the different processes.

 

If there is anything that you would like to change after you sign off, we can edit the design sheet. Your satisfaction comes first. Any questions, comments, or concerns you may have can be addressed at any point and we will be sure to assist you in every way possible.

1100 Broad St.

Utica, NY 13501

315.272.4499​

ivogranite@yahoo.com

Showroom Hours

Mon to Fri 9am-5pm
Sat 9am-2pm