Location: IVO Cabinets and Surfaces – 1201 Broad Street, Utica NY 13501
Schedule: Monday to Friday, 9 AM – 5 PM, with occasional Saturdays
Pay: $25 per hour

Are you an outgoing, friendly, and customer-focused individual? Join our team at IVO Cabinets and Surfaces, a leading cabinet and countertop company, where exceptional customer service is at the heart of what we do.

Key Responsibilities:

 Client Consultation & Sales

• Greet and consult with customers (in-person, phone, or virtual) to understand project goals, budget, and design preferences

• Recommend suitable surface materials (e.g., quartz, granite, marble, solid surface) based on client needs, aesthetics, and performance

• Educate customers on the pros and cons of each surface type, care instructions, and maintenance

• Provide visual aids, samples, and showroom tours to support decision-making

• Generate estimates and quotes based on project scope and material selection

• Upsell complementary products (backsplashes, sinks, edge profiles, etc.)

 Scheduling & Project Coordination

• Coordinate on-site measurements (templating) with field technician

• Manage project timelines and ensure smooth transitions from sales to fabrication to install

• Maintain communication with clients on appointment confirmations, lead times, and installation dates

• Update CRM/project tracking tools with current status and next steps

• Collaborate with designers, contractors, and project managers for multi-trade jobs

Ordering 

• Submit accurate details for fabrication based on final selections and templates

• Ensure all client accounts include required specs (material, finish, edge, sink cutouts, etc.)

• Track supplier lead times for special-order slabs or accessories

• Order slab materials, sinks, or hardware from vendors as needed

• Verify materials received match order specs before fabrication begins

Customer Service & Problem Solving

• Handle post-sale communication, including change requests and installation prep instructions

• Respond to questions or concerns before, during, and after installation

• Address issues like delays, material defects, or schedule conflicts professionally

• Coordinate warranty service or repairs if needed

Administrative & Reporting

• Maintain accurate project documentation (quotes, approvals, orders, notes)

• Update sales records and metrics in internal systems

• Assist in achieving monthly/quarterly sales goals

• Report trends or recurring issues to management for process improvement

 Showroom & Team Support

Help maintain showroom cleanliness, inventory, and sample organization

Support walk-in customers and assist teammates when needed

Attend product training sessions and stay up-to-date on new surface technologies and trends

Qualifications:

• Strong communication skills, both verbal and written
• Ability to multitask in a fast-paced environment
• Outgoing personality with a focus on delivering excellent service
• Basic office software knowledge (Microsoft Office, Google Suite, etc.)

Why Join Us?

• Competitive pay: $25 per hour
• Friendly, supportive work environment
• Opportunity to work with a dynamic team in a growing company
• $2,000 Sign-On Bonus*
• Opportunities for commission, paid alongside your regular hourly wages each pay period
• Weekly pay
• Requirements:
  • Must have a drivers license & a reliable personal vehicle
  • Experience in home improvement/ kitchen & bath industry is required

If you’re passionate about delivering top-notch service and enjoy working in a collaborative, customer-centered environment, we’d love to meet you!

We look forward to hearing from you!

Apply Now

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